Terms & Conditions

About Us

orielglasfryn.com is a website owned by Oriel Glasfryn Gallery Ltd. We are a company registered in England and Wales no. 11937890 and our registered address is: Oriel Glasfryn Gallery, Glasfryn Hall, South Street, Caerwys, Flintshire, Wales, CH7 5AF.

Payment Methods

Payment can be made by MasterCard, Visa, Switch, Solo and Delta and other such cards as may be stated on our website. Payment is deducted when we process your order. If your payment cannot be authorised for any reason we will tell you. Full title to the goods purchased will only pass to you once full payment has been received by us.

Prices

Oriel Glasfryn Gallery Ltd is not currently registered for VAT. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any changes will be confirmed to you at the time of ordering.

Receipt of Order Confirmation

Once you have placed an order with us you will receive a receipt confirmation email. This should be kept in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@orielglasfryn.com and we will investigate and confirm that your order has been placed successfully.

Availability of Goods

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Due to the nature of our stock, which mainly comprises one-off items that are also for sale in store, we cannot guarantee we will have all the items shown on our website all of the time.

If you are coming to see the work of a particular artist or maker featured on this website it’s always worth contacting us first to check what we have available to avoid a wasted journey.

Delivery

Deliveries in the UK will be made by Royal Mail first class tracked, Parcelforce 48 hr Express, or by another reputable international courier company. Delivery costs will be advised before payment when you checkout. You can contact us by phone or email to enquire about costs for delivering larger items that are not shown in our online shop and for deliveries to the Scottish Highlands, Isle of Man, Channel Islands, Northern Ireland and overseas destinations.

While we make every effort to package your purchase safely, please be aware that due to the nature of the goods we sell our couriers will not insure deliveries against damage or loss. We therefore recommend that you pay for your purchase with a funding source that will compensate you in the event of such damage or loss (a credit card, PayPal etc.). If you are unable to obtain compensation from your funding source, please contact us to request a refund or replacement if your items do not arrive or are damaged in tansit.

Returns

If you are unhappy with the goods for any reason, just send or bring them back to us (unused and undamaged with the original packaging) within 28 days. We will try to replace them on a like for like basis; however please be aware that given the ‘one-off’ nature of most of the items we sell this will not usually be possible. If it isn’t, we will offer to replace them with similar items or provide a full refund.

Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.

If you buy from us online, you are entitled under the Consumer Contracts (Distance Selling) Regulations 2000, to cancel your contract by giving us notice before you receive the goods or within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email info@orielglasfryn.com or phone us on 01352 349037 as soon as possible as items are usually dispatched within 24 hours of an order being received.

Refunds will be made via the same method of payment used to purchase the goods once we receive the goods back from you at our premises.

If you are not able to return the goods in a perfect condition or without the original packaging then we may charge you for any reduction in the value of the goods as a result.

You will be responsible for all returned goods until they reach our premises. We strongly advise that you obtain a proof of postage certificate or other means of verifying carriage to our premises when returning any part of your order.

Please note your right to return goods does not apply to personalised items, special orders or gift vouchers all of which can only be returned or exchanged if faulty. For hygiene reasons, earrings and other pierced jewellery are excluded from our returns policy.

None of the above will affect your statutory rights.

Our returns address is:

Oriel Glasfryn Gallery, Glasfryn Hall, South Street, Caerwys, Flintshire, Wales, CH75AF

Colour and Dimensions

While every effort has been made to show items accurately on our website, slight variations may occur.

Please note there may also be variations in colours dependant on the calibration and settings of individual computer screens.

All measurements quoted are approximate. 

Liability disclaimer

Oriel Glasfryn Gallery’s total liability for any claim shall not exceed the price of the goods supplied by Oriel Glasfryn Gallery to the customer. Oriel Glasfryn Gallery shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Oriel Glasfryn Gallery by statute. Oriel Glasfryn Gallery cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Oriel Glasfryn Gallery does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct.

Oriel Glasfryn Gallery endeavours to check the accuracy of the information on this site. However, Oriel Glasfryn Gallery does not warrant that such information will be error-free and the user acknowledges that information, products and services published on this website may include inaccuracies and typographical errors. If the goods do not, on receipt by you, substantially meet the description on this website you are entitled to reject the goods and return them to us.

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Oriel Glasfryn Gallery shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Copyright

All rights, including copyright, for this website, are owned by or licensed to Oriel Glasfryn Gallery.

Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Oriel Glasfryn Gallery. 

Jurisdiction

The contents of this website and any contract resulting from its use are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions please email info@orielglasfryn.com